For all inquiries, please have the following information ready for telephone calls and written correspondence. Include it in any written correspondence exactly as you entered it on your registration form or answer sheet:
Name Address Date of birth Test date Registration number Social Security number (if previously supplied) Telephone number (U.S. residents only).
Phone: 1-609-771-7670 Monday - Friday 8:00 a.m. - 7:45 p.m. Eastern Time (except for U.S. holidays)
1-866-473-4373 Monday - Friday 8:00 a.m. - 7:45 p.m. Eastern Time for test takers within the U.S., U.S. Territories*, and Canada who must call toll free
1-609-771-7714 (TTY) 24 hours a day, 7 days a week for test takers who are deaf or hearing impaired
Recorded information is available 24 hours a day with a touch-tone phone. Phones are busiest between 11:00 a.m. and 2:00 p.m. and all day on Monday.
*Includes American Samoa, Guam, Puerto Rico, and U.S. Virgin Islands.
Regular Mail:
Overnight Mail:
GRE-ETS PO Box 6000 Princeton, NJ08541-6000
GRE Distribution and Receiving Center 225 Phillips Boulevard Ewing, NJ08628-7435
Privacy laws require that requests to update or release information of a PERSONAL nature (such as identification, address, designated institutions, and account history) come directly from the EXAMINEE only. Customer Service Representatives will not be able to give this information to anyone other than the examinee, including relatives or friends.
If you are NOT the examinee, our Representatives must limit their assistance to GENERAL information about an examinee's file:
Score report mailing dates Yes or no answers to general questions Process payments for outstanding balances
U.S., Guam, U.S. Virgin Islands, Puerto Rico, and Canada: To schedule your testing appointment, call 1-800-GRE-CALL (1-800-473-2255), 1-443-751-4820 (Prometric), or a test center directly.
If you think there is an error in a test question that affects your response, tell the test supervisor as soon as you finish the test, or immediately write to:
GRE Test Question Inquiries ETS PO Box 6667 Princeton, NJ08541-6667 State the following in your letter:
name and address of the center test date and name of the test number and content of the question section in which the question appeared (if it was in the General Test).
